When my in-laws’ basement apartment flooded, I truly did not hesitate for a second. The call came on a gray Tuesday afternoon, just as I was finishing work. Kelly had stepped into the kitchen to answer her phone, and I could hear the worry in her voice from the other room. A pipe had burst in the basement unit her parents were renting, and within hours, several inches of water had soaked the carpets, furniture, and walls. The landlord had told…
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